Terms & Conditions

CG Service Pros provides heating, ventilation, and air conditioning (HVAC) services including but not limited to:

• HVAC system installation and replacement
• Repair and maintenance services
• Emergency repair services
• Indoor air quality services
• Commercial HVAC services

All services are subject to availability and may vary based on location and specific requirements.

Scheduling

Service appointments can be scheduled online, by phone, or via email. We will make reasonable efforts to accommodate your preferred appointment time, but appointments are subject to technician availability.

Cancellations

If you need to cancel or reschedule an appointment, please provide at least 24 hours notice. Repeated no-shows or late cancellations may result in a service fee.

Access to Property

You agree to provide our technicians with safe and reasonable access to your HVAC equipment. This includes clearing the area around equipment and ensuring pets are secured during service visits.

Estimates

We provide upfront pricing whenever possible. Estimates are based on the information provided and a visual inspection of your system. Actual costs may vary if additional issues are discovered during service.

Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing. We accept cash, checks, and major credit cards. Financing options may be available for qualifying purchases.

Service Call Fee

A diagnostic or service call fee may apply for service visits. This fee covers the cost of sending a technician to your location. If you proceed with recommended repairs, this fee may be applied to the total cost.

Labor Warranty

CG Service Pros provides a labor warranty on all repair and installation work. The duration and terms of the warranty vary by service type. Please ask your technician for specific warranty information.

Manufacturer Warranties

Equipment installed by CG Service Pros is covered by the manufacturer's warranty. We will assist you with warranty claims during the warranty period.

Warranty Limitations

Warranties do not cover damage caused by misuse, neglect, lack of maintenance, unauthorized modifications, acts of nature, or other factors beyond our control.

We stand behind our work with a 100% satisfaction guarantee. If you are not satisfied with our service, please contact us within 30 days and we will work to resolve the issue to your satisfaction.

To the maximum extent permitted by law, CG Service Pros shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim arising from or related to our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

You agree to indemnify and hold harmless CG Service Pros, its officers, employees, and agents from any claims, damages, losses, or expenses (including attorney's fees) arising from your violation of these Terms or misuse of our services.

By using our website, you agree to:

• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to any part of the website
• Not use the website to transmit harmful or malicious content
• Not reproduce, duplicate, or exploit any part of the website without permission

All content on this website, including text, graphics, logos, images, and software, is the property of CG Service Pros or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our written permission.

Any disputes arising from these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be resolved through binding arbitration in Travis County, Texas.

These Terms shall be governed by and construed in accordance with the laws of the State of Texas.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

If you have questions about these Terms, please contact us: