Commercial Refrigeration Services in Austin, TX

In a restaurant or grocery operation, refrigeration failure is not a comfort problem — it is inventory loss, a health-code exposure, and potentially a closed kitchen. The response clock is measured in hours, and the difference between a contractor who answers at 11 PM and one who calls back Monday is the entire value of the relationship.

CG Service Pros services commercial refrigeration throughout Austin for restaurants, bars, grocery and specialty food retail, convenience stores, medical facilities storing temperature-sensitive product, and food service operations of every size. Walk-in coolers and freezers, reach-in and prep units, display and merchandising cases, ice machines, and remote and self-contained condensing units.

We run 24/7 emergency dispatch specifically because refrigeration failures do not respect business hours, and product loss compounds every hour a box sits above temperature. When a walk-in is climbing, we will talk you through load protection on the phone while a technician is rolling. Our trucks carry the failure-prone parts — condenser fan motors, evaporator fan motors, defrost timers and controls, thermostats and pressure controls, contactors, capacitors, TXVs, and common refrigerants — so most calls close on the first visit rather than waiting on a supply house the next morning.

The failures we see most often in this market are predictable and largely preventable: condenser coils packed with grease and dust in kitchen environments, which drives head pressure up and compressor life down; failed or misprogrammed defrost cycles icing an evaporator until airflow stops; door gaskets, sweeps, and closers that have been failing slowly for a year and are quietly running the compressor around the clock; plugged drain lines pooling water on a kitchen floor; and low charge from a slow leak that never gets found because nobody performs a leak search, only a top-off.

Ice machines deserve their own mention. They are the most neglected refrigeration equipment in most kitchens and the most likely to become a health-inspection finding. Scale and biofilm buildup cut production, degrade ice quality, and cause the nuisance failures that get a machine condemned. Scheduled cleaning and water treatment cost a fraction of replacement.

Preventive maintenance on refrigeration returns more than on almost any other equipment we touch, because the downside is inventory rather than discomfort. Our refrigeration PM programs include coil cleaning, temperature and superheat verification against health-code targets, defrost verification, door and gasket service, drain clearing, and documented temperature logs — the records a health inspector asks for. Agreement holders get priority dispatch, which on a Friday night in July is the whole point.